Measuring what compounds: KPIs for multi-year programs
Design KPIs that emphasize compounding effects rather than transient spikes. We share templates and examples to align teams across product and operations.
Read moreInsights and practical thinking on building long-term business advantage through intentional planning, continuous learning, and measured investments in customer experience and technology. Our articles focus on frameworks, case evidence, and operational practices that help teams shift from short-term optimizations to sustained growth that compounds over years.
Successful long-term growth begins with an honest assessment of structural strengths and constraints. Leaders often face pressure to produce immediate results, which can create incentives for one-off campaigns or short horizon experiments that do not scale. A foundation-first program emphasizes portfolio thinking: invest small to learn fast, stabilize what works, and reserve capital for scalable options. This approach requires discipline in measurement and governance. Start by identifying the riskiest assumptions that, if resolved, would unlock the greatest potential. Design short pilots that test those assumptions with clear success criteria. For each winning pilot, document the process, automate where possible, and embed the pattern into operational playbooks so the improvement can be repeated and scaled without reinventing the steps. Over time, the portfolio of stabilized improvements compounds, increasing retention, improving unit economics, and creating optionality for new market moves. This article lays out a practical cadence for executive teams to adopt a learn-invest-stabilize rhythm that balances near-term momentum with durable advantage over multiple years.
Design KPIs that emphasize compounding effects rather than transient spikes. We share templates and examples to align teams across product and operations.
Read moreSmall changes in onboarding and feedback loops can meaningfully shift lifetime value. Tips for low-cost experiments and operationalizing wins.
Read moreA practical approach to choosing analytics and integration patterns that support continuous experimentation while controlling maintenance cost.
Read more